Your privacy matters.
This Privacy Policy explains how Fix-N-Go collects, uses, protects and manages personal information when you use our website, web application, Android application or related services.
Effective Date: 17 August 2026
Last Updated: 17 August 2026
This Privacy Policy applies to Fix-N-Go and the services operated by or on behalf of Limitless You Limited (RC 9271487) .
1. Who We Are
Fix-N-Go is an automotive market hub that connects car owners with automotive service providers and spare-parts dealers.
Fix-N-Go is powered by Limitless You Limited (RC 9271487) .
For the purposes of this Privacy Policy, references to “Fix-N-Go”, “we”, “us” or “our” mean Fix-N-Go and, where applicable, Limitless You Limited in connection with the operation of the Fix-N-Go platform.
2. Our Commitment to Your Privacy
We take the privacy and security of personal data seriously. We aim to collect and use personal information fairly, lawfully, transparently and only for legitimate purposes connected with providing, securing, improving and administering Fix-N-Go.
Our approach is intended to reflect applicable Nigerian data-protection requirements, including the Nigeria Data Protection Act 2023 and applicable guidance issued by the Nigeria Data Protection Commission.
3. Information We May Collect
Depending on how you use Fix-N-Go, we may collect different categories of information.
| Category | Examples | Why We May Need It |
|---|---|---|
| Identity information | Name, NIN-related verification information and verification records. | Account creation, identity verification, fraud prevention, trust and platform security. |
| Facial verification information | Facial image or biometric verification information used as part of identity verification. | Verification of service providers and spare-parts dealers and protection of the Fix-N-Go marketplace. |
| Contact information | Phone number, WhatsApp details and other contact details you provide. | Account communication, service coordination, support and notifications. |
| Account information | Login details, profile information, account type and preferences. | Operating and administering your Fix-N-Go account. |
| Vehicle information | Vehicle details and information you provide about a vehicle or automotive need. | Connecting car owners with relevant service providers and spare-parts dealers. |
| Transaction information | Information relating to services, spare parts, subscriptions, protected payments, guarantee periods and disputes. | Facilitating transactions, subscriptions, Payment Protection, dispute handling and records. |
| Location information | Location information supplied by you or generated through relevant platform functionality. | Helping users find relevant service providers and spare-parts dealers, including location-based searches. |
| Technical information | Device information, IP address, browser information, operating system and information about how you use the website or application. | Security, troubleshooting, performance, analytics and improvement of the platform. |
| Communications | Information you provide when contacting Fix-N-Go or communicating through the platform. | Customer support, dispute management, service improvement and record keeping. |
4. NIN and Facial Verification
Service providers and spare-parts dealers are subject to identity verification using NIN and facial verification.
Important: Facial verification information is biometric information and is treated as sensitive personal data under applicable Nigerian data-protection requirements. We will process such information only for legitimate verification and security purposes and obtain consent where required by applicable law.
Verification information may be used to help confirm the identity of a service provider or spare-parts dealer, protect users, reduce fraudulent accounts and support the integrity of the Fix-N-Go marketplace.
We do not intend to use NIN or facial-verification information for unrelated advertising or marketing purposes.
5. How We Use Personal Information
We may use personal information for purposes including:
- Creating and administering user accounts.
- Verifying service providers and spare-parts dealers.
- Helping car owners locate relevant automotive services and spare parts.
- Facilitating communication between users and marketplace participants.
- Facilitating subscriptions and platform services.
- Administering Payment Protection transactions.
- Managing guarantee periods, disputes, refunds and payment releases.
- Detecting and preventing fraud, abuse and unauthorised activity.
- Maintaining the security and reliability of the website, web app and Android application.
- Responding to enquiries and providing customer support.
- Improving Fix-N-Go and understanding how users interact with the platform.
- Complying with applicable legal and regulatory requirements.
6. Our Lawful Bases for Processing
Depending on the particular processing activity, Fix-N-Go may process personal data on one or more applicable lawful bases, including:
- Performance of a contract — where processing is necessary to provide the Fix-N-Go services you request.
- Consent — where consent is required or is the appropriate basis for a particular processing activity.
- Legal obligation — where we are required to process information to comply with applicable law or lawful requirements.
- Legitimate interests — where appropriate, for purposes such as platform security, fraud prevention, service improvement and responsible administration, while respecting applicable rights.
7. Information About Other People
If you provide Fix-N-Go with personal information about another person, you should have the authority or permission to provide that information and should ensure that the person understands, where applicable, how their information may be used.
8. How We Share Personal Information
We do not sell users’ personal information as a business practice.
We may share or make information available where reasonably necessary for the operation of Fix-N-Go, including with:
- Other Fix-N-Go users where information is necessary for a marketplace interaction or is intentionally displayed as part of a user profile.
- Service providers or spare-parts dealers involved in a transaction, where relevant.
- Technology, hosting, verification, payment, communications, security and other service providers acting on our behalf.
- Professional advisers and authorised representatives where reasonably necessary.
- Government, law-enforcement, regulatory or other authorities where disclosure is required or permitted by law.
Where third parties process personal data on our behalf, we aim to use appropriate contractual, technical and organisational safeguards.
9. Payment Information
Fix-N-Go may process information necessary to administer subscriptions, transactions and Payment Protection.
Where a payment service provider or other third party processes payment information on our behalf, that provider may process information under its own privacy terms and applicable legal requirements.
Fix-N-Go does not need to retain full payment-card credentials where those details are securely handled by an appropriate payment service provider.
10. Payment Protection and Transaction Records
Where Payment Protection is selected, Fix-N-Go may process information relating to the payer, payee, transaction amount, agreed guarantee period, transaction status, dispute information and payment outcome.
Payment Protection allows Fix-N-Go to hold the relevant payment until the agreed guarantee period expires, subject to the applicable dispute process.
These records may be retained as reasonably necessary to administer the transaction, resolve disputes, protect users, meet legal obligations and maintain appropriate business records.
11. Location Information
Location information may be used to help users find relevant service providers and spare-parts dealers.
Fix-N-Go’s marketplace search is designed around a 20 km radius, subject to the availability of registered businesses in the relevant area.
You should avoid providing unnecessary precise location information where it is not required for the service you are requesting.
12. Reviews, Ratings and Public Profile Information
Service providers and spare-parts dealers may have profiles containing information intended to help car owners make informed choices.
Information such as business name, service category, location, services offered, ratings and reviews may be displayed to other users where the Fix-N-Go platform provides such functionality.
Users should therefore avoid placing sensitive, confidential or unnecessary personal information in public profile fields, reviews or other content that may be visible to other users.
13. Cookies and Similar Technologies
Fix-N-Go may use cookies and similar technologies to support essential website functionality, security, preferences, analytics and other permitted purposes.
Where consent is required for non-essential cookies or similar tracking technologies, we will provide appropriate choices in accordance with applicable requirements.
Your browser may also provide controls for managing or deleting cookies.
14. Data Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, unlawful processing, accidental loss, destruction, alteration or disclosure.
However, no internet service or electronic storage system can be guaranteed to be completely secure. Users should take reasonable steps to protect their account credentials and devices.
15. Data Retention
We retain personal information only for as long as is reasonably necessary for the purposes for which it was collected, including providing services, maintaining transaction records, resolving disputes, preventing fraud, complying with legal obligations and protecting our legitimate interests.
The appropriate retention period may differ depending on the type of information and the reason it was collected.
When personal information is no longer required, we will take reasonable steps to delete, anonymise or otherwise securely dispose of it, subject to applicable legal and legitimate record-keeping requirements.
16. Your Data Protection Rights
Subject to applicable law and relevant conditions, you may have rights in relation to your personal data, including:
Right to be Informed
To receive information about how your personal data is processed.
Right of Access
To request information about personal data we hold about you, subject to applicable law.
Right to Rectification
To request correction of inaccurate or incomplete personal information.
Right to Object
To object to certain processing where the law provides that right.
Right to Restrict Processing
To request restriction of certain processing where applicable.
Right to Erasure
To request deletion of personal data where applicable.
Right to Data Portability
To request applicable personal data in a portable format where the law provides that right.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent subject to applicable limitations.
17. How to Exercise Your Rights
If you wish to ask about your personal data, request access, correction, deletion or restriction, or raise a privacy concern, contact Fix-N-Go using the contact details below.
We may need to verify your identity before responding to a request involving personal information.
We will consider and respond to valid requests within the time required by applicable law, subject to any lawful limitations or exemptions.
18. Children
Fix-N-Go is not intended to encourage children to provide personal information unnecessarily.
Where applicable law imposes additional requirements for processing the personal data of a child, Fix-N-Go will apply those requirements.
19. Third-Party Websites and Services
Fix-N-Go may contain links or integrations involving third-party websites, applications or services.
Those third parties may operate under their own privacy policies and terms. Fix-N-Go is not responsible for the privacy practices of third-party services that it does not control.
20. International Data Transfers
Some technology or service providers used by Fix-N-Go may process information from locations outside Nigeria.
Where personal data is transferred or processed outside Nigeria, Fix-N-Go will take reasonable steps to ensure that the transfer and processing comply with applicable data-protection requirements.
21. Personal Data Breaches
If we become aware of a personal data breach affecting personal information, we will assess and respond to it in accordance with applicable law and our security and incident-response procedures.
Where notification is required by law, we will make the appropriate notification to the relevant authority and/or affected individuals as required.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to Fix-N-Go, our processing activities, technology, applicable law or regulatory requirements.
When we make material changes, we will take reasonable steps to bring the updated policy to users’ attention.
The latest version published on this page will indicate the applicable effective or update date.
23. Contact Us About Privacy
Fix-N-Go
Powered by Limitless You Limited (RC 9271487)
Phone / WhatsApp: 09021408893
Corporate HQ: 11 Ogbor Rubber Street, Umuebulu 2, Etche, Rivers State.
Aba Office: 300B Old Owerri Road, Aba, Abia State.
For privacy-related enquiries, you may contact Fix-N-Go using the phone number or WhatsApp contact above.
24. Complaints
We encourage you to contact Fix-N-Go first so that we can understand and address your privacy concern.
Where you believe your data-protection rights have not been adequately addressed, you may also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) or another competent authority, subject to applicable law.