Got questions? We’ve got answers.
Find straightforward answers about Fix-N-Go, how the marketplace works, verification, subscriptions, Payment Protection and more.
About Fix-N-Go
The basics of the Fix-N-Go automotive marketplace.
What is Fix-N-Go?
Fix-N-Go is an automotive market hub that connects car owners with automotive service providers and spare-parts dealers.
It is designed to make it easier for a car owner to find the right help when a vehicle needs a service, repair, towing, recovery or spare part.
Who can use Fix-N-Go?
Fix-N-Go is built around three groups:
- Car owners looking for automotive services or spare parts.
- Service providers such as mechanics, towing companies, auto electricians, vulcanizers and other automotive professionals.
- Spare-parts dealers who want to become discoverable by customers looking for automotive parts.
Where is Fix-N-Go available?
Fix-N-Go is currently focused on Nigeria.
The platform is being built with the practical needs of Nigerian car owners and automotive businesses in mind.
Does Fix-N-Go provide the actual repair or spare part?
Fix-N-Go is a marketplace that connects car owners with independent service providers and spare-parts dealers. The actual service or supply of parts is carried out by the relevant service provider or dealer.
What kinds of automotive services can I find?
Depending on what is available in your area, you may find services such as:
- Mechanics
- Towing and vehicle recovery
- Auto electricians
- Vulcanizers
- Panel beaters
- Auto painters
- Air-conditioning technicians
- Vehicle diagnostics
- Battery sellers
- Spare-parts dealers
- Other automotive services
Questions from car owners
Finding automotive help should not have to be complicated.
Do car owners pay a subscription?
No. Car owners do not pay a Fix-N-Go subscription.
How do I find a service provider?
You can search for the type of automotive service you need and view available service providers in your area.
Fix-N-Go is designed to show relevant options within a 20 km radius.
Can I find a spare-parts dealer on Fix-N-Go?
Yes. Spare-parts dealers are part of the Fix-N-Go marketplace.
You can search for available spare-parts dealers and use the information on their profiles to help you decide who to contact.
How far away can a service provider or spare-parts dealer be?
Fix-N-Go’s search is designed around a 20 km radius.
The actual number of available businesses will depend on what is registered and active in the relevant area.
What information can I see about a service provider or dealer?
Depending on the profile and information provided, you may see details such as:
- Name and photo
- Location and distance
- Services offered
- Ratings and reviews
- Price or rate information where available
- Verification status
What if my car breaks down and I need towing?
You can use Fix-N-Go to look for an available towing or vehicle recovery service provider in the relevant area.
This can help you find someone who can move the vehicle to a suitable location before repairs or further diagnosis.
How do I choose between different service providers?
You can consider the information available on each profile, including location, services, verification status, ratings, reviews and applicable price or rate information.
The final choice remains yours.
Questions from service providers
Mechanics and other automotive professionals can use Fix-N-Go to become discoverable by customers.
Who qualifies as a service provider?
Service providers are automotive professionals and businesses that provide services to vehicle owners.
Examples include mechanics, towing companies, vehicle recovery operators, auto electricians, vulcanizers, panel beaters, auto painters, diagnostics specialists, AC technicians and other automotive professionals.
Do service providers pay a subscription?
Yes. Service providers pay a subscription of ₦4,000 per month to use the platform after the applicable free-trial period.
Is there a free trial for service providers?
Yes. Verified service providers receive a 7-day free trial.
How long is the first paid subscription?
After the 7-day free trial, the first paid subscription period lasts 60 days.
How long are subsequent subscription renewals?
Subsequent subscription renewals are made in 30-day periods.
The subscription rate is ₦4,000 per month.
How are service providers verified?
Service providers are verified using NIN verification and facial verification as part of the Fix-N-Go verification process.
Why should I register as a service provider?
Registration gives eligible automotive professionals an opportunity to build a profile and become discoverable by car owners looking for relevant services.
Questions from spare-parts dealers
Get your spare-parts business in front of customers looking for automotive parts.
Can spare-parts dealers register on Fix-N-Go?
Yes. Spare-parts dealers are an important part of the Fix-N-Go marketplace.
Do spare-parts dealers pay a subscription?
Yes. Spare-parts dealers pay a subscription of ₦4,000 per month to use the platform after the applicable free-trial period.
Is there a free trial for spare-parts dealers?
Yes. Verified spare-parts dealers receive a 7-day free trial.
How long is the first paid subscription?
After the 7-day free trial, the first paid subscription period lasts 60 days.
How long are subsequent renewals?
Subsequent subscription renewals are made in 30-day periods.
The subscription rate is ₦4,000 per month.
How are spare-parts dealers verified?
Spare-parts dealers are verified using NIN verification and facial verification as part of the Fix-N-Go verification process.
How can customers find my spare-parts business?
Once your profile is active and you are eligible to be displayed, car owners searching for spare parts in the relevant area can discover your business through Fix-N-Go.
Questions about protected payments
Payment Protection is designed to provide an additional layer of confidence for eligible transactions.
7.5% charge
Where Payment Protection is available and selected, the payer makes the payment to Fix-N-Go. Fix-N-Go holds the payment until the agreed guarantee period expires.
The 7.5% Payment Protection charge is charged to the payee — either the service provider or spare-parts dealer, depending on the transaction.
The payee has the option of including the 7.5% charge in their own charges to the customer.
What is Payment Protection?
Payment Protection is a Fix-N-Go feature for eligible transactions where the payer chooses to have Fix-N-Go hold the payment until the agreed guarantee period expires.
How much does Payment Protection cost?
Payment Protection carries a 7.5% charge to the payee.
The payee is the service provider or spare-parts dealer, depending on the transaction.
The payee may choose to include this 7.5% charge in the charges they present to the customer.
Is Payment Protection compulsory?
No. Payment Protection is an optional paid feature where it is available for the relevant transaction.
Who receives the protected payment?
If there is no dispute during the agreed guarantee period, Fix-N-Go forwards the payment to the party it is due to under the transaction.
What happens if there is a dispute?
If a dispute is raised during the applicable guarantee period, the payment is handled according to the Fix-N-Go dispute process.
Where the outcome requires a refund to the payer, the payer is refunded.
What is the guarantee period?
The guarantee period is determined by the car owner and the service provider or spare-parts dealer, depending on the transaction.
The protected payment remains held until the agreed guarantee period expires, subject to the Fix-N-Go dispute process.
Questions about verification and reviews
What is NIN verification?
NIN verification is part of the Fix-N-Go verification process for service providers and spare-parts dealers.
What is facial verification?
Facial verification is an additional identity verification step used together with NIN verification for service providers and spare-parts dealers.
Is verification the same as a guarantee of service quality?
No. Verification confirms that the relevant verification process has been completed. It does not mean that Fix-N-Go personally performs or guarantees every service or product supplied by a service provider or spare-parts dealer.
Can customers rate and review service providers?
Fix-N-Go provides ratings and reviews as part of the information customers can use when considering service providers and spare-parts dealers.
Should I rely only on a rating or review?
No. Ratings and reviews are intended to help with decision-making. Customers should also consider the provider’s services, location, verification status, applicable pricing and the details of the particular transaction.
Questions about using Fix-N-Go
Fix-N-Go is available through its web platform and Android app.
Is there a Fix-N-Go Android app?
Yes. Fix-N-Go has an Android app.
To access Fix-N-Go, go to the Fix-N-Go homepage and click Get Started.
Can I use Fix-N-Go on the web?
Yes. Fix-N-Go also has a web app.
Go to the Fix-N-Go homepage and click Get Started to access the platform.
Can I use Fix-N-Go without downloading an app?
Yes. Fix-N-Go has a web app that can be accessed through the web.
Simply go to the Fix-N-Go homepage and click Get Started.
The Fix-N-Go basics
Car Owners
No Fix-N-Go subscription required.
Search Radius
Search for available businesses within 20 km.
Payment Protection
Optional protected payment with a 7.5% charge to the payee.
Verification
Service providers and spare-parts dealers use NIN and facial verification.
Free Trial
Verified service providers and spare-parts dealers receive a 7-day free trial.
Subscription
Service providers and spare-parts dealers pay ₦4,000 per month.
Still have a question?
If you cannot find the information you need here, contact Fix-N-Go and we’ll help point you in the right direction.