HOW FIX-N-GO WORKS

The right help is closer than you think.

Fix-N-Go brings car owners, automotive service providers and spare-parts dealers together so that finding help, engaging the right person and completing an automotive transaction can be easier.

THE FIX-N-GO JOURNEY

From car problem to solution.

The experience depends on what you need, but the basic journey is straightforward.

1
Identify Your Need Service or spare part
2
Search Within 20 km
3
Review Profiles & ratings
4
Engage Agree the job
5
Complete Job or transaction
ONE MARKETPLACE

Three groups. One automotive ecosystem.

Fix-N-Go is designed to bring together the people who need automotive help and the people who can provide it.

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Car Owners

Search for service providers and spare-parts dealers, review the information available about them, engage them and manage your automotive needs through the platform.

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Service Providers

Mechanics, towing companies and other automotive professionals can register, complete verification, subscribe and become discoverable by customers.

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Spare-Parts Dealers

Spare-parts dealers can register, complete verification, subscribe and connect with car owners looking for the parts they need.

For Car Owners

Find the help your car needs.

Whether you are dealing with a breakdown, need a repair, need your vehicle towed or need a spare part, Fix-N-Go gives you a place to start.

Car owners do not pay a Fix-N-Go subscription.

1

Search for what you need

Look for a service provider or spare-parts dealer based on your automotive need.

2

Find options within 20 km

Fix-N-Go allows car owners to search for available service providers and spare-parts dealers within a 20 km radius.

3

Review the available information

See the service provider or spare-parts dealer’s name, photo, location, distance, services, ratings and reviews, price or rate information where available, and verification status.

4

Choose who to engage

Select the service provider or spare-parts dealer that best suits your needs and engage them through the available Fix-N-Go process.

5

Agree the job or transaction

Discuss and agree the relevant work, service, parts or transaction before proceeding.

6

Choose Payment Protection where available

Where available and selected, the payer can use Fix-N-Go Payment Protection for the transaction.

What can you find on Fix-N-Go?

Fix-N-Go brings together a broad range of automotive service providers and spare-parts dealers. The platform is designed for everyday vehicle needs as well as unexpected breakdowns.

Mechanics
Towing Companies
Vehicle Recovery
Auto Electricians
Vulcanizers
Panel Beaters
Auto Painters
AC Technicians
Battery Sellers
Spare-Parts Dealers
Vehicle Diagnostics
Other Automotive Services
1

Register as a Service Provider

Create your Fix-N-Go account and provide the information required for your service provider profile.

2

Complete NIN Verification

Service providers go through Fix-N-Go’s verification process using NIN.

3

Enjoy the 7-Day Free Trial

Verified service providers receive a 7-day free trial.

4

Become Discoverable

Your service provider profile can be discovered by car owners searching for relevant services within the applicable search area.

5

Receive Opportunities

Connect with car owners who need the services you provide.

6

Complete Jobs and Receive Payment

Carry out agreed work and receive payment according to the transaction arrangement.

For Service Providers

Turn your automotive skills into opportunities.

Fix-N-Go helps mechanics and other automotive professionals become discoverable by car owners looking for their services.

Service providers pay a subscription to use the platform after the applicable free-trial period.

For Spare-Parts Dealers

Put your spare parts where customers can find them.

Fix-N-Go gives spare-parts dealers an opportunity to become discoverable by car owners and automotive customers looking for parts.

Spare-parts dealers pay a subscription to use the platform after the applicable free-trial period.

1

Register as a Spare-Parts Dealer

Create your Fix-N-Go dealer account and provide the information required for your profile.

2

Complete NIN Verification

Spare-parts dealers go through the Fix-N-Go verification process using NIN.

3

Enjoy the 7-Day Free Trial

Verified spare-parts dealers receive a 7-day free trial.

4

Become Discoverable

Your dealer profile can be discovered by customers searching for spare parts.

5

Connect With Customers

Respond to customer needs and agree the relevant parts transaction.

6

Complete the Transaction

Supply the agreed parts and receive payment according to the transaction arrangement.

PAYMENT PROTECTION

An extra layer of protection for eligible transactions.

Fix-N-Go Payment Protection is designed to give the payer an additional level of confidence when making eligible payments through the platform.

7.5% Payment Protection Charge

Your payment can stay protected until the agreed guarantee period ends.

Where Payment Protection is selected, the payer makes the payment to Fix-N-Go. Fix-N-Go holds the payment until the agreed guarantee period expires.

If there is no dispute during the applicable guarantee period, the money is forwarded to the party it is due to.

If there is a dispute, the payment is handled according to the Fix-N-Go dispute process and, where applicable, the payer is refunded.

7.5% Payment Protection charge
1
Agree the transaction The payer and the service provider or spare-parts dealer agree the relevant job, service or parts transaction.
2
Select Payment Protection Where available, the payer chooses Payment Protection for the transaction.
3
Make the protected payment The payment is made through Fix-N-Go and held by the platform.
4
The guarantee period runs Fix-N-Go holds the payment for the agreed guarantee period.
5
No dispute? Payment is released. If there is no dispute within the applicable period, the payment is forwarded to the party it is due to.
6
Dispute? The dispute process applies. Where a dispute is raised, the payment is handled according to the Fix-N-Go dispute process and, where applicable, the payer is refunded.
Important:

Payment Protection is an optional paid feature where it is available for the relevant transaction. The Payment Protection charge is 7.5%.

MEMBERSHIP

Simple membership structure for businesses.

Car owners can use Fix-N-Go without a subscription. Service providers and spare-parts dealers subscribe to use the platform.

1

Verification

Service providers and spare-parts dealers complete the Fix-N-Go verification process using NIN.

2

7-Day Free Trial

Verified service providers and spare-parts dealers receive a 7-day free trial.

3

First Paid Subscription

After the free trial, the first paid subscription lasts 60 days.

4

Renewals

Subsequent subscription renewals are made in 30-day periods.

5

Car Owners

Car owners do not pay a Fix-N-Go subscription to use the platform.

6

Stay Connected

Active service providers and spare-parts dealers can remain discoverable to customers through the platform.

TRUST & CHOICE

Customers can make more informed choices.

Fix-N-Go gives car owners useful information about the service providers and spare-parts dealers they discover.

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Location

Customers can see the service provider or spare-parts dealer’s location and distance where the information is available.

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Ratings & Reviews

Customers can consider ratings and reviews when deciding which service provider or spare-parts dealer to engage.

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Verification

Verification status helps customers distinguish verified service providers and spare-parts dealers on the platform.

Whatever your car needs, start with Fix-N-Go.

Find a service provider. Find a spare-parts dealer. Connect, engage and get your automotive need sorted.

Find Help for Your Car Contact Fix-N-Go